Frequently Asked Questions
Last updated: Today
Below you will find answers to some of the most common questions about Evie Melbourne, including shipping, returns and refunds.
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary due to carrier delays, busy periods, public holidays or other circumstances outside our control.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use direct supplier fulfilment to make the fulfilment process more efficient and avoid unnecessary handling and shipping delays.
Do You Offer Free Shipping?
Yes. We offer free shipping across Australia, unless otherwise stated at checkout.
Do You Offer Returns?
Yes. Evie Melbourne offers a 30-day money-back guarantee.
If you are not satisfied with your order or something is not quite right, please contact us within 30 days of receiving your order.
You can contact us at:
How Do I Start a Return?
To start a return request, email us at:
Please include your:
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Full name
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Order number
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Reason for the return
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Email address used for the order
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Photos, if the item is damaged, faulty or incorrect
Please do not send an item back before your return has been approved by Evie Melbourne.
Who Pays for Return Shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.
This does not limit any rights you may have under the Australian Consumer Law.
When Will I Receive My Refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may require additional time to complete the refund.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photos of the item and packaging.
We will review the issue and help you with the next steps.
Your rights under the Australian Consumer Law are not excluded or limited by our Returns and Refund Policy.
How Can I Contact Evie Melbourne?
For questions about your order, shipping, returns, refunds or anything else, please contact us at:
We will do our best to assist you as quickly as possible.