Shipping Policy
Last updated: Today
At Evie Melbourne, we want your order to be handled with care and your shipping experience to be as clear and straightforward as possible.
This Shipping Policy explains how we process and ship orders placed through melbourne-evie.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Evie Melbourne ships products directly from trusted suppliers.
This allows us to streamline the shipping process. Rather than having products shipped to us first and then forwarded to you, your order may be sent directly from the supplier to your delivery address.
As a result, some parcels may be shipped directly from overseas, including from China.
This shipping model helps us reduce unnecessary handling and allows your order to begin its journey to you as efficiently as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, orders may be shipped using Australia Post, local delivery partners or international shipping partners.
If tracking is available for your order, tracking information will be provided once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia, unless otherwise stated at checkout.
Incorrect Shipping Details
Please ensure that your shipping information is correct before completing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
When contacting us, please include your name, order number and the email address used to place the order.
We will review your order and assist you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check with other members of your household, your neighbours, your local post office, or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and assist where possible.
Questions
If you have any questions about shipping or your order, please contact us at:
We are happy to help.